Erith Horticulture - Hydroponics Wholesale - Garden Specialists
  • Home
  • LATEST DROPS
  • Brands
  • Nutrients
    • All Nutrients
    • Athena >
      • IPW (NEW!!)
      • VP DOME (NEW!!)
      • PRO MIX KIT (NEW!!)
      • BLENDED Bloom A + B
      • BLENDED Balance
      • BLENDED CAMG
      • BLENDED Cleanse
      • BLENDED Grow A + B
      • BLENDED PK
      • BLENDED Stack
      • Culture Kit
      • Pro Bloom
      • Pro Balance
      • Pro Core
      • pro Fade
      • Pro Grow
    • Advance Nutrients >
      • Big Bud
      • Big Bud coco
      • Bud Candy
      • b52
      • bud factor x
      • bud ignitor
      • CARBOLOAD
      • Overdrive
      • Flawless Finish
      • IGUANA GROW & BLOOM
      • Piranha
      • revive
      • Rhino Skin
      • Sensi Cal Mag Xtra
      • Sensizym
      • Tarantula
      • Voodoo
    • Advanced Hydroponics of Holland >
      • 1 - Grow
      • 2 - bloom
      • 3 - micro
      • COCO XL
      • ENZYME+
      • Final Solution
      • GROWTH/BLOOM EXCELLARATOR
      • PH Adjusters
      • ROOT STIMULATOR - dutch
      • AHOH Starter Kit
    • Atami >
      • ROKZBASTIC (NEW)
      • BLOOMBASTIC
      • ROOTBASTIC
      • ATA calmag
      • ATA Clean
      • ATA coco max
      • ATA PK 13-14
      • ATA RootFast
      • ATA Terra Max
      • ATA Terra Leaves
      • ATA XL
      • ATAZyme
      • AWA leaves
      • AWA max
      • B'cuzz BLOSSOM builder liquid
      • B'cuzz BLOSSOM builder tabzz
      • B'cuzz Bloom Stimulator
      • B'cuzz BIO DEFENCE
      • B'cuzz Coco booster universal
      • B'cuzz Coco bloom stimulator
      • B'cuzz Coco Nutrition A + B
      • B'cuzz 1-component
      • B'cuzz hydro nutrition A + B
      • B'cuzz hydro Booster universal
      • B'cuzz Root Stimulator
      • B'cuzz Silic Boost
      • B'cuzz Soil nutrition
      • B'cuzz soil booster universal
    • BioBizz >
      • Activera
      • Algamic
      • bio bloom
      • BIO GROW
      • BIO HEAVEN
      • bio ph-
      • bio ph+
      • FISH MIX
      • LEAF COAT
      • Microbes
      • ROOT JUICE
      • Top Max
      • ALL MIX
      • coco MIX
      • LIGHT MIX
    • Buddha Tree >
      • advanced meta boost
      • coco A + B
      • Flower Burst
      • Organicus 99%​
      • PK 9-18
      • Solar Green Power
    • Canna >
      • Aqua Flores
      • Aqua Vega
      • BIO BOOST
      • BIO FLORES
      • BIO rhizotonic
      • BIO Vega
      • Boost Accelarator
      • canna coco a + b
      • CALMAG Agent
      • Cannazym
      • Cannacure
      • Canna Start
      • Flush
      • Hydro Flores
      • Hydro Vega
      • Mono Nutrients
      • PK 13/14
      • Rhizotonic
      • Terra Flores
      • Terra Vega
      • canna Coco Natural
      • Canna COCO PRO PLUS
      • Canna Terra Professional Regular
      • Canna Terra pro plus
      • Canna aqua clay pebbles
    • CX Horticulture >
      • Bio Balance
      • COCO BASE
      • Head Masta
      • HYDRO BASE
      • Mighty Grow
      • Mighty Bloom
      • PMT
      • Regen-a-root
      • TANLIN
      • Wilt Guard
    • Flairform >
      • BUD GENIE
      • BUD STORM
      • CMX
      • Electrode Cleaner
      • Electrode Storage
      • Greendream 1-part
      • GRO STORM
      • PH BUFFER
      • PH DOWN
      • PH up
      • PH test kit
      • Pythoff
      • ROOTS
      • STOPBLOC
      • SILKAMAJIC
      • TWINTECH STARTER
    • Fox Farm >
      • Beastie Bloomz
      • Big Bloom
      • BOOMERANG
      • Cha Ching
      • Flower kiss
      • Funky broadway
      • GROW BIG
      • GROW BIG Hydroponics
      • Kangaroots
      • Lickety Split
      • Microbe Brew
      • Open Sesame
      • Rhize Up
      • Super sonic plant tonic
      • sledge hammer
      • Tiger Bloom
      • Will Power
      • Zulu Charlie
    • Future Harvest >
      • Future Harvest Bud Boom
      • Future Harvest bud Start
      • Future Harvest Ton o bud
    • Terra Aquatica >
      • Tripart GROW
      • TRIPART BLOOM
      • TRIPART MICRO
      • Finalpart Ripen
      • NOVAMAX
      • FLASHCLEAN
      • Perma bloom
    • Grotek >
      • Black Pearl
      • BLOSSOM BLASTER
      • BLOSSOM BLASTER PRO
      • Bud Fuel Pro
      • CAL MAX
      • Carbo Max
      • CORE
      • FINAL FLUSH
      • Growth Max
      • Heavy Bud Pro
      • INSTA GREEN
      • Impact Grow A + B
      • Impact Bloom A + B
      • KICK START
      • LXR Gold
      • Monster Bloom
      • Monster Grow Pro
      • MICRO POWER
      • PRO-SILICATE
      • Root Force
      • RYPE
      • Solo-Tek Bloom
      • Solo-Tek Grow
      • Synergy
      • Vital
      • Vitamax Plus
      • Vitamax PRO
    • Growing Edge Technologies >
      • LET'S BLOOM
      • LET'S GROW
      • LET'S START
      • LET'S Fruit
      • dip to grow
    • Growth Technology >
      • Clonex
      • Clonex Mist
      • Formulex
      • IONIC Soil Bloom
      • IONIC Soil Grow
      • IONIC Coco Grow
      • IONIC Coco Bloom
      • IONIC HYDRO Grow
      • IONIC Hydro Bloom
      • Liquid Oxygen
      • Liquid Silicon
      • PH Down
      • PH UP
      • PK BOOST
      • Nitrozyme
    • Green Planet >
      • Bud Booster
      • Dense Bud Compactor
    • Hesi >
      • HOUSE PLANT ELIXIR (NEW)
      • bio hesi bloom (NEW)
      • bio hesi grow (NEW)
      • Hesi boost
      • Hesi bloom complex
      • Hesi Clonfix
      • Hesi Coco
      • Hesi Coco Starter Kit
      • Hesi Hydro Bloom
      • Hesi Hydro Growth
      • Hesi Hydro Starter Kit
      • Hesi Phosphorous Plus
      • Hesi PK 13 - 14
      • Hesi Powerzyme
      • Hesi Ph Minus Bloom
      • Hesi Ph Minus Growth
      • Hesi Ph Plus
      • Hesi SuperVit
      • Hesi Root Complex
      • Hesi Smell Away
      • Hesi Soil Starter Kit
      • Hesi TNT Complex
    • House and Garden >
      • bud xl
      • cocos a+b
      • Aqua Flakes A+B
      • multi zyme
      • ROOT EXCELURATOR
      • soil a+b
      • SHOOTING POWDER
      • TOP SHOOTER
    • Hygrozyme >
      • Hygrozyme
    • Mills >
      • Mills BASIS A + B
      • MIlls CalMag
      • Mills C4
      • Mills pH flower
      • Mills Start R
      • Mills Ultimate PK
      • Mills Vitalize
    • Moonshine >
      • Moonshine
    • Plant Magic >
      • COCO
      • Enzyme
      • EVOLUTION 2.0
      • flush finish
      • Hydro
      • Ignition boost
      • Magnecal
      • Organic Bloom
      • Organic Grow
      • Organic PK
      • pk 13/14
      • platinum pk 9/18
      • Root Stimulant
      • Silicon
      • Soil
    • Plant Vitality >
      • Holy Grail
      • ANABOLIC PLANT ROIDS
      • Atomic Yield
      • BPM
      • Cal mag nitrate
      • COCO Flower
      • Coco Grow
      • End of days
      • Hydro Flower
      • Hydro Grow
      • Humic 101
      • Liquid nitrogen
      • Nano Silicate
      • PK BOOST
      • Pyth control
      • Root zone mass
      • Soil Flower
      • Soil Grow
    • Rambridge >
      • Blossom Blood
      • Veg Booster
    • Remo
    • Rhizoflora >
      • Terpinator
    • Superthrive >
      • Superthrive
    • Supreme Gardener >
      • Atlantic Fish
      • Geko Bloom
      • Geko Grow
      • Hyper Rype
  • Growing Media
    • Agra Wool
    • Bio bizz ALL MIX
    • Bio bizz coco MIX
    • Bio bizz LIGHT MIX
    • Bio bizz Worm Humus
    • Bio bizz Pre Mix
    • Cannca Coco Natural
    • Canna COCO PRO PLUS
    • Canna Terra Professional Regular
    • Canna Terra pro plus
    • Canna aqua clay pebbles
    • Growth Technology ROOT RIOT
    • gold label Special Mix
    • Gold label hydrococo 60/40
    • Perlite
    • JIFFY - 7
  • Growing Utilities & Systems
    • Harvesting >
      • BONSAI HERO DUO
      • Grooming Bag
      • Trim Bin
    • Essential >
      • Aquaking
      • Bluelab
      • Cardboard boxes
      • Clarke Pumps
      • Grove bags
      • Heat Sealable Bags
      • Tape
    • pot trays tanks >
      • Fabpot
      • Square pot
      • Flexi Rigid trays
      • Grow Benches
      • Propagators
      • Round pot
      • SQRound pot
      • Round pot with handles
    • Sheeting
  • Ventilation
    • Aromozone
    • Ducting & Accessories
    • Can Filters
    • Ecotechnics
    • Fans >
      • Windking
    • Iso-Max
    • Mission Control >
      • BASICFAN™ SPEED CONTROLLER
      • LOGICFAN™ TEMPERATURE CONTROLLER
      • TWINFAN™ TEMPERATURE CONTROLLER
      • DIGISTEP™ TEMPERATURE CONTROLLER
      • SUPERSILENT™ TEMPERATURE CONTROLLER
    • Ona >
      • Ona Block
      • Ona gel
      • Breeze Fans
      • Cyclone Fans
      • Mist dispenser
    • Rhino Ventilation >
      • Rhino Filters
      • RHINO ULTRA EC SILENT FAN
      • RHINO ULTRA EC FAN CONTROLLER ​WITH THERMAL PROBE
    • Torin Box Fan
  • Loyalty Scheme
  • FEEDING CHARTS
  • Contact
    • Contact
    • Frequently Asked Questions
    • About
    • Shipping
    • RMA Request
  • RMA Request
  • Pricelist
  • Account Request Form
  • KYC FORM
  • Home
  • LATEST DROPS
  • Brands
  • Nutrients
    • All Nutrients
    • Athena >
      • IPW (NEW!!)
      • VP DOME (NEW!!)
      • PRO MIX KIT (NEW!!)
      • BLENDED Bloom A + B
      • BLENDED Balance
      • BLENDED CAMG
      • BLENDED Cleanse
      • BLENDED Grow A + B
      • BLENDED PK
      • BLENDED Stack
      • Culture Kit
      • Pro Bloom
      • Pro Balance
      • Pro Core
      • pro Fade
      • Pro Grow
    • Advance Nutrients >
      • Big Bud
      • Big Bud coco
      • Bud Candy
      • b52
      • bud factor x
      • bud ignitor
      • CARBOLOAD
      • Overdrive
      • Flawless Finish
      • IGUANA GROW & BLOOM
      • Piranha
      • revive
      • Rhino Skin
      • Sensi Cal Mag Xtra
      • Sensizym
      • Tarantula
      • Voodoo
    • Advanced Hydroponics of Holland >
      • 1 - Grow
      • 2 - bloom
      • 3 - micro
      • COCO XL
      • ENZYME+
      • Final Solution
      • GROWTH/BLOOM EXCELLARATOR
      • PH Adjusters
      • ROOT STIMULATOR - dutch
      • AHOH Starter Kit
    • Atami >
      • ROKZBASTIC (NEW)
      • BLOOMBASTIC
      • ROOTBASTIC
      • ATA calmag
      • ATA Clean
      • ATA coco max
      • ATA PK 13-14
      • ATA RootFast
      • ATA Terra Max
      • ATA Terra Leaves
      • ATA XL
      • ATAZyme
      • AWA leaves
      • AWA max
      • B'cuzz BLOSSOM builder liquid
      • B'cuzz BLOSSOM builder tabzz
      • B'cuzz Bloom Stimulator
      • B'cuzz BIO DEFENCE
      • B'cuzz Coco booster universal
      • B'cuzz Coco bloom stimulator
      • B'cuzz Coco Nutrition A + B
      • B'cuzz 1-component
      • B'cuzz hydro nutrition A + B
      • B'cuzz hydro Booster universal
      • B'cuzz Root Stimulator
      • B'cuzz Silic Boost
      • B'cuzz Soil nutrition
      • B'cuzz soil booster universal
    • BioBizz >
      • Activera
      • Algamic
      • bio bloom
      • BIO GROW
      • BIO HEAVEN
      • bio ph-
      • bio ph+
      • FISH MIX
      • LEAF COAT
      • Microbes
      • ROOT JUICE
      • Top Max
      • ALL MIX
      • coco MIX
      • LIGHT MIX
    • Buddha Tree >
      • advanced meta boost
      • coco A + B
      • Flower Burst
      • Organicus 99%​
      • PK 9-18
      • Solar Green Power
    • Canna >
      • Aqua Flores
      • Aqua Vega
      • BIO BOOST
      • BIO FLORES
      • BIO rhizotonic
      • BIO Vega
      • Boost Accelarator
      • canna coco a + b
      • CALMAG Agent
      • Cannazym
      • Cannacure
      • Canna Start
      • Flush
      • Hydro Flores
      • Hydro Vega
      • Mono Nutrients
      • PK 13/14
      • Rhizotonic
      • Terra Flores
      • Terra Vega
      • canna Coco Natural
      • Canna COCO PRO PLUS
      • Canna Terra Professional Regular
      • Canna Terra pro plus
      • Canna aqua clay pebbles
    • CX Horticulture >
      • Bio Balance
      • COCO BASE
      • Head Masta
      • HYDRO BASE
      • Mighty Grow
      • Mighty Bloom
      • PMT
      • Regen-a-root
      • TANLIN
      • Wilt Guard
    • Flairform >
      • BUD GENIE
      • BUD STORM
      • CMX
      • Electrode Cleaner
      • Electrode Storage
      • Greendream 1-part
      • GRO STORM
      • PH BUFFER
      • PH DOWN
      • PH up
      • PH test kit
      • Pythoff
      • ROOTS
      • STOPBLOC
      • SILKAMAJIC
      • TWINTECH STARTER
    • Fox Farm >
      • Beastie Bloomz
      • Big Bloom
      • BOOMERANG
      • Cha Ching
      • Flower kiss
      • Funky broadway
      • GROW BIG
      • GROW BIG Hydroponics
      • Kangaroots
      • Lickety Split
      • Microbe Brew
      • Open Sesame
      • Rhize Up
      • Super sonic plant tonic
      • sledge hammer
      • Tiger Bloom
      • Will Power
      • Zulu Charlie
    • Future Harvest >
      • Future Harvest Bud Boom
      • Future Harvest bud Start
      • Future Harvest Ton o bud
    • Terra Aquatica >
      • Tripart GROW
      • TRIPART BLOOM
      • TRIPART MICRO
      • Finalpart Ripen
      • NOVAMAX
      • FLASHCLEAN
      • Perma bloom
    • Grotek >
      • Black Pearl
      • BLOSSOM BLASTER
      • BLOSSOM BLASTER PRO
      • Bud Fuel Pro
      • CAL MAX
      • Carbo Max
      • CORE
      • FINAL FLUSH
      • Growth Max
      • Heavy Bud Pro
      • INSTA GREEN
      • Impact Grow A + B
      • Impact Bloom A + B
      • KICK START
      • LXR Gold
      • Monster Bloom
      • Monster Grow Pro
      • MICRO POWER
      • PRO-SILICATE
      • Root Force
      • RYPE
      • Solo-Tek Bloom
      • Solo-Tek Grow
      • Synergy
      • Vital
      • Vitamax Plus
      • Vitamax PRO
    • Growing Edge Technologies >
      • LET'S BLOOM
      • LET'S GROW
      • LET'S START
      • LET'S Fruit
      • dip to grow
    • Growth Technology >
      • Clonex
      • Clonex Mist
      • Formulex
      • IONIC Soil Bloom
      • IONIC Soil Grow
      • IONIC Coco Grow
      • IONIC Coco Bloom
      • IONIC HYDRO Grow
      • IONIC Hydro Bloom
      • Liquid Oxygen
      • Liquid Silicon
      • PH Down
      • PH UP
      • PK BOOST
      • Nitrozyme
    • Green Planet >
      • Bud Booster
      • Dense Bud Compactor
    • Hesi >
      • HOUSE PLANT ELIXIR (NEW)
      • bio hesi bloom (NEW)
      • bio hesi grow (NEW)
      • Hesi boost
      • Hesi bloom complex
      • Hesi Clonfix
      • Hesi Coco
      • Hesi Coco Starter Kit
      • Hesi Hydro Bloom
      • Hesi Hydro Growth
      • Hesi Hydro Starter Kit
      • Hesi Phosphorous Plus
      • Hesi PK 13 - 14
      • Hesi Powerzyme
      • Hesi Ph Minus Bloom
      • Hesi Ph Minus Growth
      • Hesi Ph Plus
      • Hesi SuperVit
      • Hesi Root Complex
      • Hesi Smell Away
      • Hesi Soil Starter Kit
      • Hesi TNT Complex
    • House and Garden >
      • bud xl
      • cocos a+b
      • Aqua Flakes A+B
      • multi zyme
      • ROOT EXCELURATOR
      • soil a+b
      • SHOOTING POWDER
      • TOP SHOOTER
    • Hygrozyme >
      • Hygrozyme
    • Mills >
      • Mills BASIS A + B
      • MIlls CalMag
      • Mills C4
      • Mills pH flower
      • Mills Start R
      • Mills Ultimate PK
      • Mills Vitalize
    • Moonshine >
      • Moonshine
    • Plant Magic >
      • COCO
      • Enzyme
      • EVOLUTION 2.0
      • flush finish
      • Hydro
      • Ignition boost
      • Magnecal
      • Organic Bloom
      • Organic Grow
      • Organic PK
      • pk 13/14
      • platinum pk 9/18
      • Root Stimulant
      • Silicon
      • Soil
    • Plant Vitality >
      • Holy Grail
      • ANABOLIC PLANT ROIDS
      • Atomic Yield
      • BPM
      • Cal mag nitrate
      • COCO Flower
      • Coco Grow
      • End of days
      • Hydro Flower
      • Hydro Grow
      • Humic 101
      • Liquid nitrogen
      • Nano Silicate
      • PK BOOST
      • Pyth control
      • Root zone mass
      • Soil Flower
      • Soil Grow
    • Rambridge >
      • Blossom Blood
      • Veg Booster
    • Remo
    • Rhizoflora >
      • Terpinator
    • Superthrive >
      • Superthrive
    • Supreme Gardener >
      • Atlantic Fish
      • Geko Bloom
      • Geko Grow
      • Hyper Rype
  • Growing Media
    • Agra Wool
    • Bio bizz ALL MIX
    • Bio bizz coco MIX
    • Bio bizz LIGHT MIX
    • Bio bizz Worm Humus
    • Bio bizz Pre Mix
    • Cannca Coco Natural
    • Canna COCO PRO PLUS
    • Canna Terra Professional Regular
    • Canna Terra pro plus
    • Canna aqua clay pebbles
    • Growth Technology ROOT RIOT
    • gold label Special Mix
    • Gold label hydrococo 60/40
    • Perlite
    • JIFFY - 7
  • Growing Utilities & Systems
    • Harvesting >
      • BONSAI HERO DUO
      • Grooming Bag
      • Trim Bin
    • Essential >
      • Aquaking
      • Bluelab
      • Cardboard boxes
      • Clarke Pumps
      • Grove bags
      • Heat Sealable Bags
      • Tape
    • pot trays tanks >
      • Fabpot
      • Square pot
      • Flexi Rigid trays
      • Grow Benches
      • Propagators
      • Round pot
      • SQRound pot
      • Round pot with handles
    • Sheeting
  • Ventilation
    • Aromozone
    • Ducting & Accessories
    • Can Filters
    • Ecotechnics
    • Fans >
      • Windking
    • Iso-Max
    • Mission Control >
      • BASICFAN™ SPEED CONTROLLER
      • LOGICFAN™ TEMPERATURE CONTROLLER
      • TWINFAN™ TEMPERATURE CONTROLLER
      • DIGISTEP™ TEMPERATURE CONTROLLER
      • SUPERSILENT™ TEMPERATURE CONTROLLER
    • Ona >
      • Ona Block
      • Ona gel
      • Breeze Fans
      • Cyclone Fans
      • Mist dispenser
    • Rhino Ventilation >
      • Rhino Filters
      • RHINO ULTRA EC SILENT FAN
      • RHINO ULTRA EC FAN CONTROLLER ​WITH THERMAL PROBE
    • Torin Box Fan
  • Loyalty Scheme
  • FEEDING CHARTS
  • Contact
    • Contact
    • Frequently Asked Questions
    • About
    • Shipping
    • RMA Request
  • RMA Request
  • Pricelist
  • Account Request Form
  • KYC FORM
Erith Horticulture - Hydroponics Wholesale - Garden Specialists

Frequently Asked Questions

​How do I place an order?
Firstly, you will have to open an account with us, this is mandatory. 
No account, means no sale.
CLICK HERE TO OPEN YOUR ACCOUNT

Returns

  • I've purchased the wrong item!
  • What are the conditions?​
  • How do I return it?
  • ​Faulty Items
  • Damaged Items
<
>
Our 28 days return policy allows you to return items that you no longer need or have accidentally bought the wrong item. To ensure a seamless process, please make sure that the item is in its original condition.

In the case of faulty items, please see the separate section for more information.

Once we receive the returned item, we will process your refund, which includes the cost of the item minus the original delivery fee and a 15% restock fee to cover our costs.

Please note, if you choose to reject the delivery before it arrives, we will still process your refund. However, a 15% restock fee will be deducted from your refund.
​
At Erith Horticulture, we are dedicated to making your shopping experience as stress-free as possible. If you have any questions or concerns, please don't hesitate to contact us.
At Erith Horticulture, we believe in offering a hassle-free return policy for our valued customers. If you have received an item that you no longer need or have accidentally bought the wrong product, we are happy to accept a return within 28 working days, provided that:
​
  • The items are in their original condition, unopened and ready for resale.
  • You have had the items for 28 working days or less after the day of receipt.

In the event of a return, we will process a refund for the cost of the item minus any delivery fee and a 15% restock fee to cover our costs.
In the case of faulty items, please see the separate section for more information.

At Erith Horticulture, we are dedicated to ensuring your satisfaction and making your shopping experience as seamless as possible. If you have any questions or concerns, please don't hesitate to reach out to us
Returning an item with Erith Horticulture is a simple and straightforward process.
Here's how to do it:
  1. Contact us first to initiate the return process. Our friendly customer support team will be happy to assist you with any questions or concerns.
  2. Please include your order number or name in the box to help us quickly process your return.
  3. We provide a trackable shipping method for high-value items to ensure safe delivery back to us.
  4. Package your item securely and make sure it is in its original condition, unused, and with its original packaging.
  5. Please note that we cannot cover return postage costs if you have bought the wrong item or changed your mind.
Once we receive your return, we will process your refund, which includes the cost of the item minus the shipping cost paid when the order was placed and a 10% restock fee to cover our costs.
​
At Erith Horticulture, we are committed to ensuring your satisfaction with every purchase. If you have any questions or concerns, please don't hesitate to contact us.

How do I know you have received my return?
Once we've received your return and thoroughly inspected the goods, we will promptly update you on the status of your refund via email. We understand that waiting for a refund can be frustrating, which is why we strive to make the process as seamless and efficient as possible.
​Thank you for choosing
Erith Horticulture.
At Erith Horticulture, we understand that things can go wrong from time to time. If you have received a faulty item within the manufacturer's warranty period, don't worry, we're here to help!

Here's a simple process for getting your faulty item sorted:
  1. Contact us first - we're always ready to help you over the phone with a diagnosis!
  2. If the item is obviously faulty, we'll provide you with a Parcelforce label to send it back, or arrange a pallet pick-up. The best part, we'll cover the return postage cost for you!
  3. If we need to do some investigation, we may ask you to send the item back to us at your own cost.
  4. As soon as we receive the item, we'll have it inspected. If it's confirmed as faulty, we'll arrange a replacement or a full refund for the item and your postage (just provide us with proof of postage showing the amount).
    ​
It's important to remember that, when you receive your delivery, please check all items carefully, and sign the consignment "DAMAGED", and then within 24 hours let us know if any are damaged in transit. For electrical and electronic items, including lamps, we ask that you test them and let us know if there are any faults or damage within 24 hours of receiving them. If any items do not operate as expected, please do not try to repair it yourself as it may invalidate your warranty and incur additional costs.
We're committed to making sure your experience with Erith Horticulture is a positive one, and we'll do everything we can to ensure any faulty items are quickly and efficiently resolved.
​
CLICK HERE
​FOR RMA
In order for us to accept returns for a damaged item that occurred during delivery, it is necessary for you to have signed the consignment as "DAMAGED".
​
If the consignment was not marked as damaged, we are unable to file a claim with the transport company, as you have signed it in good faith. Consequently, we cannot be held responsible for any damages.
​

We strongly advise that you thoroughly inspect all parcels and pallets before signing any documentation to ensure that any damages are identified and documented at the time of delivery.


T&Cs of sale

UK SHIPPING

  • PARCELS
  • PALLETS
  • Where's my parcel/parcel?
  • How is my purchased packed?
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Our parcel delivery service is provided by Parcelforce. 
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To see a list of restricted items, see ParcelForce's website here.
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We offer convenient delivery options for your order, provided by Parcelforce, with a Next Day Service for all UK Mainland orders over £800 net. And the best part? Delivery is on us! Just make sure your order is placed before 1pm on a working day (Mon-Fri) and weighs less than 25 KG.
Please note that while we aim to provide a hassle-free delivery experience, there may be some restrictions on the items we can deliver.

​To check the list of restricted items, please visit Parcelforce's website. Also, if any unexpected fees arise during delivery, it is the responsibility of the remitter to cover those costs.

UK MAINLAND

England & Wales - Maximum 4 boxes
Scotland - Maximum 4 boxes
All prices shown below are per parcel, parcels are packed at a maximum of 25kg.
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Service
Price
Standard next day delivery (orders over £800 net)
FREE
​Standard next day delivery (orders under £800 net)
£8.50 (each box)
For anywhere outside of the United Kingdom, we will always find you the best services at a reasonable price.
Our main pallet delivery service is provided by Action Road Ways.

Enjoy free next-day delivery on all UK Mainland orders above £1,500 (net) when you place your order before 1pm on a working day (Mon-Fri). Your items will be shipped with the reliable and efficient service of Action Road Ways. We at Erith Horticulture are dedicated to providing you with seamless delivery, but any unexpected fees must be covered by the remitter. Make the most of this fantastic offer today!

Erith Horticulture will not be liable for any additional fees that may be incurred, therefore if any unexpected costs arise it must be paid by the remitter.

UK MAINLAND

Northern Ireland not included.
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For anywhere outside of the United Kingdom, we will always find you the best services at a reasonable price.

At Erith Horticulture, customer satisfaction is of utmost importance to us. That's why, when it comes to parcel deliveries, we understand that it can be frustrating if your order is taking an unusual amount of time to reach you. To ensure that we resolve any issues as quickly and efficiently as possible, we have a systematic approach to chasing up a parcel/pallets whereabouts.

The first step would be to check the tracking information provided by the courier. This information can be used to determine the current location of the parcel/pallet, and to identify any potential delays. If the parcel is delayed, we will get in touch with the courier and inquire about the reason for the delay and when it can be expected to arrive.

If the parcel/pallet is not located using the tracking information, we will initiate an investigation with the courier. This may involve providing them with additional information about the parcel and its expected delivery location, as well as asking for an update on its whereabouts. Our team will work closely with the courier to ensure that all possible avenues are explored, and that we receive a resolution as soon as possible.

In some cases, it may be necessary to arrange for a replacement parcel/pallet to be sent. This will only be done after the original parcel has been confirmed as lost, and after the customer has been fully informed of the situation. Our team will ensure that the replacement parcel is dispatched as quickly as possible, and that the customer is kept up-to-date with its delivery status.
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We understand that a delayed parcel can be a source of frustration, and our goal is to ensure that all of our customers are satisfied with their delivery experience. Our team will work diligently to chase up the whereabouts of the parcel, and to resolve any issues as quickly as possible.
​At Erith Horticulture, we take great care in making sure that every parcel and pallet that leaves our warehouse is packed professionally and securely to ensure it reaches its destination in the same condition it left. Our team of experts understand the importance of safe and efficient deliveries, and so every item is carefully and methodically packed with the right materials to prevent any damage during transit.

We use high-quality materials such as bubble wrap, packing peanuts and sturdy boxes to cushion and protect each item, and we also take into consideration the weight distribution of the parcel or pallet to ensure it is stable and secure. Our team also understands the importance of labelling each package correctly, so our customers can identify their order with ease.

In addition to packing each item individually, we also make sure that the pallet is secured with black shrink wrap and sturdy bands to ensure it stays in place during transportation. This is particularly important when shipping heavy items as it reduces the risk of any damage to the goods and the pallet itself.
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At Erith Horticulture, we understand that a professional and efficient packing job can make all the difference in the delivery process. That's why we take great care to ensure that every parcel and pallet is packed with the utmost care and attention, giving our customers peace of mind that their order will arrive in the same condition it left our warehouse.


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OPENING HOURS
Our sales team are available:
09:30 – 17:30 (MON – FRI)​
CLOSED (SAT – ​SUN)
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​+44 (0) 20 8311 6111 
info@erithhorticulture.com