Returns
Our 28 days return policy allows you to return items that you no longer need or have accidentally bought the wrong item. To ensure a seamless process, please make sure that the item is in its original condition.
In the case of faulty items, please see the separate section for more information.
Once we receive the returned item, we will process your refund, which includes the cost of the item minus the original delivery fee and a 15% restock fee to cover our costs.
Please note, if you choose to reject the delivery before it arrives, we will still process your refund. However, a 15% restock fee will be deducted from your refund.
At Erith Horticulture, we are dedicated to making your shopping experience as stress-free as possible. If you have any questions or concerns, please don't hesitate to contact us.
In the case of faulty items, please see the separate section for more information.
Once we receive the returned item, we will process your refund, which includes the cost of the item minus the original delivery fee and a 15% restock fee to cover our costs.
Please note, if you choose to reject the delivery before it arrives, we will still process your refund. However, a 15% restock fee will be deducted from your refund.
At Erith Horticulture, we are dedicated to making your shopping experience as stress-free as possible. If you have any questions or concerns, please don't hesitate to contact us.
At Erith Horticulture, we believe in offering a hassle-free return policy for our valued customers. If you have received an item that you no longer need or have accidentally bought the wrong product, we are happy to accept a return within 28 working days, provided that:
In the case of faulty items, please see the separate section for more information.
At Erith Horticulture, we are dedicated to ensuring your satisfaction and making your shopping experience as seamless as possible. If you have any questions or concerns, please don't hesitate to reach out to us
- The items are in their original condition, unopened and ready for resale.
- You have had the items for 28 working days or less after the day of receipt.
In the case of faulty items, please see the separate section for more information.
At Erith Horticulture, we are dedicated to ensuring your satisfaction and making your shopping experience as seamless as possible. If you have any questions or concerns, please don't hesitate to reach out to us
Returning an item with Erith Horticulture is a simple and straightforward process.
Here's how to do it:
At Erith Horticulture, we are committed to ensuring your satisfaction with every purchase. If you have any questions or concerns, please don't hesitate to contact us.
How do I know you have received my return?
Once we've received your return and thoroughly inspected the goods, we will promptly update you on the status of your refund via email. We understand that waiting for a refund can be frustrating, which is why we strive to make the process as seamless and efficient as possible.
Thank you for choosing Erith Horticulture.
Here's how to do it:
- Contact us first to initiate the return process. Our friendly customer support team will be happy to assist you with any questions or concerns.
- Please include your order number or name in the box to help us quickly process your return.
- We provide a trackable shipping method for high-value items to ensure safe delivery back to us.
- Package your item securely and make sure it is in its original condition, unused, and with its original packaging.
- Please note that we cannot cover return postage costs if you have bought the wrong item or changed your mind.
At Erith Horticulture, we are committed to ensuring your satisfaction with every purchase. If you have any questions or concerns, please don't hesitate to contact us.
How do I know you have received my return?
Once we've received your return and thoroughly inspected the goods, we will promptly update you on the status of your refund via email. We understand that waiting for a refund can be frustrating, which is why we strive to make the process as seamless and efficient as possible.
Thank you for choosing Erith Horticulture.
At Erith Horticulture, we understand that things can go wrong from time to time. If you have received a faulty item within the manufacturer's warranty period, don't worry, we're here to help!
Here's a simple process for getting your faulty item sorted:
We're committed to making sure your experience with Erith Horticulture is a positive one, and we'll do everything we can to ensure any faulty items are quickly and efficiently resolved.
Here's a simple process for getting your faulty item sorted:
- Contact us first - we're always ready to help you over the phone with a diagnosis!
- If the item is obviously faulty, we'll provide you with a Parcelforce label to send it back, or arrange a pallet pick-up. The best part, we'll cover the return postage cost for you!
- If we need to do some investigation, we may ask you to send the item back to us at your own cost.
- As soon as we receive the item, we'll have it inspected. If it's confirmed as faulty, we'll arrange a replacement or a full refund for the item and your postage (just provide us with proof of postage showing the amount).
We're committed to making sure your experience with Erith Horticulture is a positive one, and we'll do everything we can to ensure any faulty items are quickly and efficiently resolved.
In order for us to accept returns for a damaged item that occurred during delivery, it is necessary for you to have signed the consignment as "DAMAGED".
If the consignment was not marked as damaged, we are unable to file a claim with the transport company, as you have signed it in good faith. Consequently, we cannot be held responsible for any damages.
We strongly advise that you thoroughly inspect all parcels and pallets before signing any documentation to ensure that any damages are identified and documented at the time of delivery.
If the consignment was not marked as damaged, we are unable to file a claim with the transport company, as you have signed it in good faith. Consequently, we cannot be held responsible for any damages.
We strongly advise that you thoroughly inspect all parcels and pallets before signing any documentation to ensure that any damages are identified and documented at the time of delivery.
UK SHIPPING
Our parcel delivery service is provided by Parcelforce.
To see a list of restricted items, see ParcelForce's website here.
We offer convenient delivery options for your order, provided by Parcelforce, with a Next Day Service for all UK Mainland orders over £800 net. And the best part? Delivery is on us! Just make sure your order is placed before 1pm on a working day (Mon-Fri) and weighs less than 25 KG.
Please note that while we aim to provide a hassle-free delivery experience, there may be some restrictions on the items we can deliver.
To check the list of restricted items, please visit Parcelforce's website. Also, if any unexpected fees arise during delivery, it is the responsibility of the remitter to cover those costs.
To see a list of restricted items, see ParcelForce's website here.
We offer convenient delivery options for your order, provided by Parcelforce, with a Next Day Service for all UK Mainland orders over £800 net. And the best part? Delivery is on us! Just make sure your order is placed before 1pm on a working day (Mon-Fri) and weighs less than 25 KG.
Please note that while we aim to provide a hassle-free delivery experience, there may be some restrictions on the items we can deliver.
To check the list of restricted items, please visit Parcelforce's website. Also, if any unexpected fees arise during delivery, it is the responsibility of the remitter to cover those costs.
UK MAINLANDEngland & Wales - Maximum 4 boxes
Scotland - Maximum 4 boxes All prices shown below are per parcel, parcels are packed at a maximum of 25kg. |
|
Service |
Price |
Standard next day delivery (orders over £800 net) |
FREE |
Standard next day delivery (orders under £800 net) |
£8.50 (each box) |
For anywhere outside of the United Kingdom, we will always find you the best services at a reasonable price.
Our main pallet delivery service is provided by Action Road Ways.
Enjoy free next-day delivery on all UK Mainland orders above £1,500 (net) when you place your order before 1pm on a working day (Mon-Fri). Your items will be shipped with the reliable and efficient service of Action Road Ways. We at Erith Horticulture are dedicated to providing you with seamless delivery, but any unexpected fees must be covered by the remitter. Make the most of this fantastic offer today!
Erith Horticulture will not be liable for any additional fees that may be incurred, therefore if any unexpected costs arise it must be paid by the remitter.
Enjoy free next-day delivery on all UK Mainland orders above £1,500 (net) when you place your order before 1pm on a working day (Mon-Fri). Your items will be shipped with the reliable and efficient service of Action Road Ways. We at Erith Horticulture are dedicated to providing you with seamless delivery, but any unexpected fees must be covered by the remitter. Make the most of this fantastic offer today!
Erith Horticulture will not be liable for any additional fees that may be incurred, therefore if any unexpected costs arise it must be paid by the remitter.
UK MAINLAND
Northern Ireland not included.
For anywhere outside of the United Kingdom, we will always find you the best services at a reasonable price.
At Erith Horticulture, customer satisfaction is of utmost importance to us. That's why, when it comes to parcel deliveries, we understand that it can be frustrating if your order is taking an unusual amount of time to reach you. To ensure that we resolve any issues as quickly and efficiently as possible, we have a systematic approach to chasing up a parcel/pallets whereabouts.
The first step would be to check the tracking information provided by the courier. This information can be used to determine the current location of the parcel/pallet, and to identify any potential delays. If the parcel is delayed, we will get in touch with the courier and inquire about the reason for the delay and when it can be expected to arrive.
If the parcel/pallet is not located using the tracking information, we will initiate an investigation with the courier. This may involve providing them with additional information about the parcel and its expected delivery location, as well as asking for an update on its whereabouts. Our team will work closely with the courier to ensure that all possible avenues are explored, and that we receive a resolution as soon as possible.
In some cases, it may be necessary to arrange for a replacement parcel/pallet to be sent. This will only be done after the original parcel has been confirmed as lost, and after the customer has been fully informed of the situation. Our team will ensure that the replacement parcel is dispatched as quickly as possible, and that the customer is kept up-to-date with its delivery status.
We understand that a delayed parcel can be a source of frustration, and our goal is to ensure that all of our customers are satisfied with their delivery experience. Our team will work diligently to chase up the whereabouts of the parcel, and to resolve any issues as quickly as possible.
The first step would be to check the tracking information provided by the courier. This information can be used to determine the current location of the parcel/pallet, and to identify any potential delays. If the parcel is delayed, we will get in touch with the courier and inquire about the reason for the delay and when it can be expected to arrive.
If the parcel/pallet is not located using the tracking information, we will initiate an investigation with the courier. This may involve providing them with additional information about the parcel and its expected delivery location, as well as asking for an update on its whereabouts. Our team will work closely with the courier to ensure that all possible avenues are explored, and that we receive a resolution as soon as possible.
In some cases, it may be necessary to arrange for a replacement parcel/pallet to be sent. This will only be done after the original parcel has been confirmed as lost, and after the customer has been fully informed of the situation. Our team will ensure that the replacement parcel is dispatched as quickly as possible, and that the customer is kept up-to-date with its delivery status.
We understand that a delayed parcel can be a source of frustration, and our goal is to ensure that all of our customers are satisfied with their delivery experience. Our team will work diligently to chase up the whereabouts of the parcel, and to resolve any issues as quickly as possible.
At Erith Horticulture, we take great care in making sure that every parcel and pallet that leaves our warehouse is packed professionally and securely to ensure it reaches its destination in the same condition it left. Our team of experts understand the importance of safe and efficient deliveries, and so every item is carefully and methodically packed with the right materials to prevent any damage during transit.
We use high-quality materials such as bubble wrap, packing peanuts and sturdy boxes to cushion and protect each item, and we also take into consideration the weight distribution of the parcel or pallet to ensure it is stable and secure. Our team also understands the importance of labelling each package correctly, so our customers can identify their order with ease.
In addition to packing each item individually, we also make sure that the pallet is secured with black shrink wrap and sturdy bands to ensure it stays in place during transportation. This is particularly important when shipping heavy items as it reduces the risk of any damage to the goods and the pallet itself.
At Erith Horticulture, we understand that a professional and efficient packing job can make all the difference in the delivery process. That's why we take great care to ensure that every parcel and pallet is packed with the utmost care and attention, giving our customers peace of mind that their order will arrive in the same condition it left our warehouse.
We use high-quality materials such as bubble wrap, packing peanuts and sturdy boxes to cushion and protect each item, and we also take into consideration the weight distribution of the parcel or pallet to ensure it is stable and secure. Our team also understands the importance of labelling each package correctly, so our customers can identify their order with ease.
In addition to packing each item individually, we also make sure that the pallet is secured with black shrink wrap and sturdy bands to ensure it stays in place during transportation. This is particularly important when shipping heavy items as it reduces the risk of any damage to the goods and the pallet itself.
At Erith Horticulture, we understand that a professional and efficient packing job can make all the difference in the delivery process. That's why we take great care to ensure that every parcel and pallet is packed with the utmost care and attention, giving our customers peace of mind that their order will arrive in the same condition it left our warehouse.